[ Events ]
Virtual Made For Managers Day
June 10 from 8:30 a.m. to 1:45 p.m.
Managing Within Our New COVID Reality
Thursday, June 10 from 8:30 a.m. to 1:45 p.m.
What is WSCAI’s
Made For Managers Day?
Made For Managers Day (MFMD) is an annual educational event specifically tailored to industry professionals who manage common interest communities – condominiums, homeowners associations (HOA’s) and cooperatives.
The education offered is appropriate for industry veterans and includes a track for those new to the industry or looking for a refresher. Managers can earn up to three (3) continuing education clock hours by attending the sessions.
The virtual event includes 50 industry-specific businesses showcasing their products and services, with many exhibitors giving away exciting prizes to managers who enter their drawings.
WSCAI Members who register by May 21, 2021 will receive a $5 Coffee Card compliments ofour sponsors!
WSCAI Community Outreach Committee’s
Backpack & School Supply Drive
Benefitting Mercy Housing Northwest
When & Where
8:30 a.m. – 1:45 p.m.
Online Virtual Event
Link Will Be Sent Out To Registered Attendees
WSCAI Member Pricing
$45 through 5/21*
$55 through 5/31
$75 after 5/31
*Special Offer Ends May 21
$59 through 5/21
$79 through 5/31
$99 after 5/31
Virtual Made For Managers Day Schedule
8:30 – 9:00 a.m.
Early-Bird Networking With Exhibitors
9:00 – 9:05 a.m.
Made For Managers Day Opening Remarks
Welcome From Chapter President
Amy S. Clements, ARM, CIRMS, is the Marketing Manager at Community Association Underwriters (CAU) and has been in the insurance industry since 1991. She has specialized in community association insurance since 2005 and involved with WSCAI since that time. Amy earned the Community Insurance & Risk Management Specialist (CIRMS) designation in 2008. In addition to participating in many speaking opportunities with the WSCAI, Amy is serving as President-Elect of the 2020 Board of Directors, a past co-chair on the Education Committee, served on the Business Partners Committee and Legislative Action Committee and is a current member of the Communications Committee. In her spare time, Amy enjoys traveling, wine tasting and playing golf with her husband.
9:05 – 9:30 a.m.
Networking Break With Exhibitors
Thank You Break Sponsors!
*Register by May 21 to receive $5 coffee card compliments of our sponsors!
9:30 – 10:30 a.m.
Concurrent Sessions 1 (Select One)
[1A] Electric Vehicles & Community Associations
One of the biggest challenges and opportunities some community associations are facing is managing electric vehicles (EV’s) and the necessary charging stations. As the Greater Seattle area is a hot market for EV’s, being ahead of the curve will be important for managers and board members alike.
David will discuss the future of EV’s. For example, by 2025 GM will have 30 EV’s on the market and at some point, EV’s will completely replace the gasoline engine. Being prepared and understanding costs, installation and quantity will be key for future budgeting and installation of EV’s. This may be one of the largest expenses facing associations in the near future and planning needs to happen now.
David will outline a critical path that associations and managers can follow and ensure their properties are best positioned for the future of the electric vehicle.
Dave Wescott, Vice President of Transblue, has been in the construction industry for over 20 years and brings a wealth of knowledge and experience to the forefront of the business. His experience is not just in construction. Dave owned and operated one of the largest privately held condominium management companies in the NW until 2016. He has a background in insurance, facility management, land development, and real estate. He is a published author and philanthropist.
[1B] Community Association Ventilation Systems
The ongoing pandemic has increased the need for building operators and managers to better understand the mechanisms of microbial spread in buildings through HVAC and other systems. For community settings, what approaches can better prevent the spread of pathogens and create healthier living conditions for residents in their homes and shared common spaces. We shall discuss processes, design considerations and upgrades that should be considered and implemented within communities to give the best level of confidence to the occupants.
John Gregory Williams leads the design and engineering team at Harris Company mechanical contractors nationally, he trained as a mechanical engineer, earning his degree from the University of Manchester, UK, he is a Chartered Engineer in the UK and a Licensed Mechanical Professional Engineer in California, USA with ongoing commitments within ASHRAE and other relevant organizations. He has over 20 years of experience in the construction industry as a creative problem solver using his passion for the built environment and experiences and skills in design, leadership, sustainability, analysis tools, project management and MEP/Utilities systems engineering to deliver complex and innovative projects to meet occupants and clients needs. Notable projects include: Apple Park, Cupertino, Mercedes Benz Stadium, Atlanta and The Shard of Glass in London, UK.
Zach von Schneidau, Senior Solutions Consultant, is a business development representative for Harris Company, a national mechanical contractor. Zach teaches management professionals how to understand HVAC/Plumbing systems and create programs focused on the future. While it may not be the easiest approach, Zach believes that finding the right solution for the customer will build a trusting relationship for years to come. In addition to helping customers with their buildings’ mechanical issues, Zach has a strong focus on cutting down energy consumption, doing a small part to impact our carbon footprint.
[1C] Reserve Study Basics: Essential Tools
Reserve studies are a foundational tool for Common Interest Communities, and many other real estate developments, serving as a planning framework for their largest repair and replacement expenses over the years. They are also an important disclosure document for existing owners, and prospective buyers, leveling the playing field as they assess the financial health of competing properties in the marketplace. It is therefore critical that the information contained within them be based upon widely accepted standards, easily understandable, well-conceived, and communicated.
This class will cover the fundamentals of reserve study creation, purposes and uses, as well as a primer to understanding the requirements in WA law, including decipher of WUCIOA reserve disclosure language. Use of sample / actual study screenshots, and property photographs will serve to not only reinforce the concepts being taught, but also to familiarize the audience with formatting and act as an aid in finding the “three key results” within any reserve study, regardless ofthe service provider.
Jim Talaga, RS is the President of Association Reserves, WA. Jim and his team have been responsible for over 10,000 Reserve Studies in the Pacific Northwest since 1997, serving a wide range of facilities and interests. Prior to joining Association Reserves, Jim worked with his father for a decade building custom homes, and as a certified Real Estate appraiser. He is a noted authority on reserves and property issues, and a longstanding speaker and educator for the Community Association industry. Jim was a member of the Community Associations Institute Legislative Action Committee for eleven years, where he regularly participated in the review of proposed legislation, and the drafting of laws affecting community associations. Jim is a credentialed Reserve Specialist (#RS 66), and has periodically served as a board member of two HOA’s.
10:30 – 11:00 a.m.
Networking Break With Exhibitors
11:00 a.m. – 12:00 p.m.
Concurrent Sessions 2 (Select One)
[2A] Managing Mistakes – What To Do When You Muck Something Up
Boards, managers and other professionals make mistakes. We’ll provide guidance and outline how to handle a situation before it spirals out of control. We will focus on how to fix what you can, communicating (or not) with individuals and the community about what happened and how things will change going forward.
We will cover improper notice, flawed budget ratifications, challenged election procedures, and how to validate decisions after the fact. We will discuss “owning” your mistakes, and how you might restore trust and relationships with boards and association members. We will discuss flawed resale certificates, and failures to comply with statutory requirements (such as notice and opportunity to be heard).
We will also discuss dealing with mistakes that you discover, but your clients have not, and how far back in time mistakes should (or might be) dealt with. Intended for all levels of managers.
Ken Harer, CCAL, is Condo Law’s managing partner. He’s an experienced attorney and has been working with community associations for more than 20 years. He offers legal assistance with contracts, construction disputes, and warranties related to the Washington Condominium Act and general legal advice on interpretation, enforcement, and modification of governing documents. Ken formerly held a Reserve Specialist (RS) designation and spends the majority of his time overseeing Condominium Law Group. In fall 2010, Ken was inducted into the College of Community Association Lawyers and now holds the CCAL designation. Ken served on a non-profit Board of Directors for more than 18 years.
His practice, formed in 2000, provides assistance on all types of legal matters for condominium and homeowners associations. Ken (also known as the attorney with all those initials after his name!) earned his Juris Doctor and LLM degrees from the University of Washington, as well as a MBA, a BFA in Industrial Design, and a BA in Architecture. An active WSCAI volunteer, Ken is a frequent speaker at industry events and homeowner association seminars, and contributes regularly to industry periodicals. Since 2008, his focus has been providing general legal advice to community associations.
[2B] Sharpening The Tools In Your Insurance Toolbox
Just when you think you have community association insurance all figured out, a new situation arises, or an event occurs that changes everything. Add the increasing pressure of the hard insurance market and it can create additional challenges at renewal time.
We’ll provide a quick overview of recommended coverages, teach you how to better navigate the insurance market, and provide answers to the following questions:
- What trends are affecting renewals and carrier coverage and how does COVID relate?
- How can I help the communities I manage keep their insurance rates as low as possible while still ensuring they have adequate and required coverages?
- What are some strategies to deal with increasing deductibles and association vs. owner responsibility?
- What risk management techniques can an association consider in an effort to improve their risk profile?
Whether you’re a newer manager or a seasoned veteran, this seminar will help you sharpen the tools in your toolbox and prepare you for upcoming renewals.
Ann Hart is with HUB International NW where she works as a Commercial Insurance Advisor. Ann has 20 years of combined experience in community association management, real estate, senior housing and rental management and enjoys helping others learn and excel in the industry and networking with other industry professionals. When she is not working, Ann enjoys traveling, attending sporting and cultural events, volunteering, working out, and spending time with friends and family, dogs Buddy and Charlie and cockatiel Peanut.
Greg Floyd is Senior Vice President with HUB International NW. With over ten years’ experience in commercial insurance, Greg has developed a strong reputation as a high energy and niche focused broker. Greg began his practice as a specialist in commercial real estate and condominium association insurance and quickly grew to become the leader of HUB International’s condominium specialty practice in the PNW. As one of the largest brokers insuring Community Association’s in our region, HUB handles the insurance placement and risk management endeavors of over 700 condominiums ranging from 2 unit duplexes all the way up to the largest high-rise condominiums in the city. Greg’s deep knowledge in the nuances of commercial real estate insurance has helped drive the success of this practice and made him uniquely focused on education for board’s and manager’s within the community.
12:00 – 12:30 p.m.
Networking Break With Exhibitors & Grab Your Brown Bag
12:30 – 1:30 p.m.
Concurrent Sessions 3 (Select One)
[3A] Prioritizing & Planning for Repair & Maintenance Projects During a Pandemic
Some projects can be reasonably deferred for less challenging times with minimal risk of damage to the property. Others pose a significant risk if not addressed on schedule.
In this session we will review real and practical examples of high-risk areas for hidden damages and the potential for commonly unforeseen project costs (did you know that fire alarm upgrades could cause the cost of your siding project to skyrocket?!), and when to call in an expert for further investigation. We will view photographic examples of common building envelope deficiencies and discuss what managers should look for at the properties they manage to potentially identify problems early and avoid costly hidden damages.
Learn which projects to prioritize, which to plan extra early in case of surprises, and what can and cannot be paid from reserves. Whether you are new to the industry or a seasoned veteran, this session will have useful information for managers of any level!
Dave Gramann’s 19 years in the construction industry has given him extensive hands-on knowledge of estimating, construction management, building envelopes, and cladding systems. Prior to joining Amento Group, Dave worked for a high-profile construction company in the Seattle area as a Project Manager and Head Estimator where he continued to refine his skills and knowledge in the remediation industry. His skills developing critical path construction schedules and preparing estimates for large scale remediation projects enhance Amento Group’s depth of construction knowledge. With a well-rounded field background, Dave brings a practical approach to solving building envelope issues with a focus on constructibility and aesthetics.
Karen McDonald, CMCA, AMS, PCAM, RS, is a President & Founder of Accurate Reserve Professionals, LLC. A former association manager, 2020 marks Karen’s 20th year in the community association industry where she now helps bridge the gap between associations and their reserve studies. Karen is a Past President for the WSCAI Chapter and serves as liaison to the Membership and the Market Expansion Committees. Outside of the office, she enjoys gardening and traveling.
[3B] Proper Use of Email
Emails are often the first tool in effectively communicating with boards, owners, service providers, and real estate agents. By utilizing tools offered in Microsoft Office Suite, managers can efficiently stay on top of the email workload. So many times, managers have a significant amount of emails in their inbox both unread and just being stored there.
During my presentation I will show how to utilize sub-inbox folders, organize those folders using conversation mode to keep correspondence contained, teach the flagging tool, provide advice on the use of quick-parts, and dive into the Outlook calendar. Additionally, I will touch on proper email etiquette.
Aimee Hilton, CMCA, is a Community Association Manager and Office Operations Specialist with T-Square Properties in Bothell, WA. She holds her CMCA and has been in the industry for over 5 years after starting as an administrative assistant. Aimee enjoys the community association management industry due to the continual momentum it provides with new challenges and continual opportunities for growth. She currently manages a portfolio of 16 properties, both single-family and multi-family. Although this is a larger portfolio, don’t you worry, as Aimee’s Starbucks addiction keeps her equipped to handle it!
1:30 – 1:45 p.m.
Final Networking Break With Exhibitors
Closing Remarks & Chapter Play-to-Win & Raffle Drawing Results
Closing Remarks From Made For Managers Day Committee Chair
Paul D. Grucza, CMCA, AMS, PCAM has been an industry practitioner for over 35 years holding numerous prestigious positions within CAI including Institute President, Inaugural Chair for the APCM Board, CEO-MC Retreat Chair, Education Committee Chair, Ethics Panel Member for both CAI and CAMICB, CAMICB Test Development Committee Member, an accomplished author and editor of books relating to the community association industry, TV and radio show host, an in-demand speaker for chapters nationally and internationally and a skilled Strategist called to conduct strategic planning for both CAI Chapters and other business ventures over the years. As Director of Education and Client Engagement for CWD Group, Inc. AAMC he brings his many years of skill, association knowledge and enthusiasm to the largest privately held association management company in the Pacific Northwest. As an acknowledged Distinguished Volunteer with CAI for multiple years, Mr. Grucza’s devotion to the industry is most evident in the numerous activities he has undertaken over the years as he continues to educate, inform and enlighten audiences throughout the CAI world.