The Management Trust

Position Title: Executive Community Association Manager
Location: Kirkland, WA
Reporting To: Division VP of Community Management
Status: Exempt, Full-Time
Salary: DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Association Manager is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.

Executive Community Association Manager (ECAM) Exempt, Full-Time:
This is a leadership opportunity for an experienced association professional who is passionate about supervising, training, and developing a team of CAMs. The ECAM will also act as a Senior CAM under the direction of the Division Vice President of Community Management.

JOB DUTIES AND RESPONSIBILITIES:

  • Manage a portfolio of communities that includes homes, townhomes, and/or condominiums
  • Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management
  • Provide management services in compliance with the terms of the management contract
  • Assist Board and homeowners with problem resolution
  • Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month
  • Conduct site reviews and provide oversight of related compliance matters
  • Review and submit requests for vendor bids and contracted services
  • Attend association meetings, including, but not limited to: annual, turnover, and Board
  • Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings
  • Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner
  • Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to each assigned community
  • Oversee all aspects of the client’s relationship with our Company to ensure success and retention
  • Work independently, with little oversight, and with accountability to executive management for the end result achieved
  • Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future
  • Share afterhours emergency phone duties (as directed by your supervisor; for CAMs and above)
  • Other duties and special projects as assigned

ADDITIONAL ECAM JOB DUTIES AND RESPONSIBILITIES :

  • Supervise a team of Assistant CAMs and CAMs to ensure Managers are successfully meeting the standards and practices of the Company and of the CAM job descriptions
  • Manage a reduced portfolio of Community Associations
  • Interview new team members in partnership with the VP of Community Management
  • Coach and train new team members in accordance with Division and Department policies and procedures
  • Complete and/or oversee all onboarding requirements for new team members
  • Supervise and assist Assistant CAMs and CAMs to verify appropriate client expectations are set/met to ensure client satisfaction and effective management results
  • Ensure employee retention through mentoring, encouragement, and positive relationship building
  • Collaborate with other Department leaders to coordinate team building efforts, implement new initiatives, and program improvements
  • Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of VP of Community Management and/or Executive Team
  • Review and approve mailings, budgets, and other critical items for accuracy, format, and content
  • Ensure overall quality of service for both external and internal deliverables
  • As appropriate, review and approve special requests that require supervisory oversight
  • Attend Board meetings of each team member to observe Manager performance; subsequently coach/counsel for improved performance as necessary
  • Ensure client retention through proactive contact with clients on a minimum quarterly basis; document client retention activities
  • Provide preliminary performance assessment of team members in preparation for their annual performance reviews with VP of Community Management\
  • Discuss recommended disciplinary action with VP of Community Management; assist with follow-through on disciplinary action and provide monitoring/reporting of team member’s conduct and progress as outlined by such plans
  • Monitor attendance and schedules to ensure appropriate and adequate operating levels
  • Occasionally lead team meetings in VP of Community Management’s absence
  • Review/approve TLO (online timekeeping) per Company policy, and approve mileage and reimbursements per Division and Department policies and procedures
  • Act as a conduit to bring operational concerns and issues from the team to the VP of Community Management and/or Executive Team
  • Assist with specific duties including, but not limited to: training, assistance with initiatives, SmartWebs, ERS phone back-up, and assisting with communities in transition, as determined by VP of Community Management

QUALIFICATIONS:

  • High School Diploma (or equivalent); Associate’s Degree preferred
  • Solid knowledge of Microsoft Outlook, Excel, and Word
  • Strong leadership abilities and comfort with public speaking (small and large groups)
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with astute attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all staff and guests at all times

ADDITIONAL QUALIFICATIONS: (demonstrated abilities in addition to those listed above for CAMs)

  • Motivate, coach, and ensure accountability for a team
  • Strong analytical, organizational, and problem-solving skills
  • Work independently, with little direction, and as part of a team

SUPERVISES OTHERS?

  • Team of Community Association Managers

SPECIAL POSITION REQUIREMENTS:

  • Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
  • Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

ESSENTIAL FUNCTIONS:

  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (25) pounds
  • Travel to and from offsite locations

SCHEDULE & TRAVEL:

  • Monday-Friday from approx. 8:00 am-5:00 pm
  • This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.

Experience Level:
Management

Job Status:
Full Time

Job Location:
Kirkland, WA

Salary Range:
DOE

Contact Name:
Amanda Miller

Contact Email:
amanda.miller@managementtrust.com

Comany Address:
The Management Trust

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