Pricing
Manager Members:
$85 (thru 5/15)
$105 (thru 5/31)
$135 (after 5/31)
Manager Non-Members:
$109 (thru 5/15)
$129 (thru 5/31)
$159 (after 5/31)
Thank You To Our Program Sponsors!
Event Theme
Exhibitors and attendees have the opportunity to show off their super-fan paraphernalia. Any team, league, school, country, sport.
Team spirit is the feeling of pride and loyalty that exists among the members of a team and that makes them want their team to do well or to be the best.
Made For Managers Day Schedule:
8:00 – 9:00 a.m.
Registration / Exhibit Hall / Breakfast
Thank You To Our Made For Managers Day Breakfast Sponsors:
9:00 a.m. – 10:15 a.m.
Concurrent Sessions (Choose 1)
Developing the Rookie – Managing New Communities
Best practices for transitioning properties from developer-controlled to homeowner. Working with developer communities: HOW-TO guide these developer boards in providing meetings for the community, separating developer tasks from HOA tasks. Keeping official association records: with many companies and the state now allowing for digital communication, how do managers define what is an association record and best practices for retaining it?
Presenters:
(Click image for full presenter bio.)
Dean Martin, Esq., is a Partner at Barker Martin, P.S. Throughout his legal career, Dean’s practice has focused on construction defect litigation. In 1993, Dean started devoting substantially all of his practice to condominium and multi-family residential defect cases. That practice has included successfully prosecuting claims directly against developers, general contractors, subcontractors, architects, engineers and their respective insurance companies. Dean has always assisted his construction defect clients with their day to day general counsel issues. In recent years, this area of his practice has expanded greatly. Outside the office, Dean is an avid fly fisher and golfer and is the proud father of two.
Samantha Brown, Esq., is a part of the general counsel group at Barker Martin. Sam began her career doing civil litigation, focusing her practice on community association law beginning in 2016. She has extensive litigation experience and an impressive track record. Sam has been a member of the board for numerous non-profit organizations, including the City/County Planning Department for Belvidere, Illinois, the Boone County Council on Aging, and the City Finance Committee, to name a few. She was also an elected Alderman for the City Council in Belvidere, Illinois. Through these positions, Sam gained extensive, first-hand experience with organizations, community issues and management. Sam’s primary objective as community association general counsel is to find efficient, practical solutions for her clients while being mindful of their goals, both long- and short-term. Sam prides herself on being a compassionate and diligent advocate through attentive and dedicated service to her clients, while finding unique and innovative solutions to problems.
Keep the Fans Off the Court – Security and Best Practices
We all want to feel safe in our communities, especially at home. How do we maintain a reasonable level of comfort for our owners? Safety strategies utilizing security systems, best practices, and who to contact when things happen. Including owner and association rights with homeless encampments, cameras, and access codes for secure buildings.
Presenter:
(Click image for full presenter bio.)
Amy S. Clements, ARM, CIRMS, is the Marketing Manager at Community Association Underwriters (CAU) and has been in the insurance industry since 1991. She has specialized in community association insurance since 2005 and involved with WSCAI since that time. Amy earned the Community Insurance & Risk Management Specialist (CIRMS) designation in 2008. In addition to participating in many speaking opportunities with the WSCAI, Amy is serving as President-Elect of the 2020 Board of Directors, a past co-chair on the Education Committee, served on the Business Partners Committee and Legislative Action Committee and is a current member of the Communications Committee. In her spare time, Amy enjoys traveling, wine tasting and playing golf with her husband.
Damon Jackman is a product development leader for Ark Light who has built security technology for government and businesses. Ark Light was created to make businesses more secure by using technology to actively reduce risk. With the continuing growth of cyber criminality, Ark Light applies the right technology at the right time to make a significant impact for businesses.
Greg Floyd, CIRMS, is an experienced commercial insurance broker who specializes in insurance and risk management for Condominiums and Homeowners Associations. Greg is practice leader for the Condominium specialist department at HUB International domiciled in Bothell WA. The practice, in whole, represents the insurance and risk management interests for over 700 community associations in WA State and has a dedicated staff of 14 people committed to space. Greg has been in the industry with a niche focus on Community Association’s for 12 years and currently sits on 2 committees for WSCAI and holds his CIRMS (Community Insurance Risk Management Specialist) designation achieved through the national CAI organization.
Mike Gulla has nearly 20 years of insurance experience across the P&C industry. Currently, Mike runs his own insurance consulting business in Austin, TX where he supports clients with underwriting strategy, cyber risk assessment, MGA formation, platform technology, reinsurance strategy, fundraising, and product development. Prior to consulting, Mike spent 4 years leading Underwriting and Insurance Product at Hippo Insurance (NYSE: HIPO) where he was the 1st insurance hire and helped the company raise ~$700M and launch over 100 products in more than 30 states. Prior to Hippo, Mike led various underwriting operations at Esurance and Nationwide across all 50 states and parts of Canada.
Steve Weidenbach, CIRMS, opened his American Family Insurance Agency in June of 2011 after beginning his career as a high school teacher. Steve joined WSCAI in 2013 and has leveraged American Family’s experience as a top association insurer ever since. He utilizes his teaching background to help managers and board members learn how to take the best care of their communities. Steve & his team insure over 500 associations across Washington, Oregon, and Idaho. With approximately 100 American Family Insurance agents in Washington State, Steve and his team has been named the “Agency of the Year” for 8 straight years for their sales performance and customer satisfaction.
10:15 – 11:15 a.m.
Break / Exhibit Hall
11:15 a.m. – 12:30 p.m.
Concurrent Sessions (Choose 1)
Is it Time to Hang Up Your Cleats? You’ve Got an Old Building, Now What?
Properly constructed and maintained, buildings, and the critical systems that create interior spaces suitable for human habitation (mechanical, electrical, and plumbing) can last for a very, very long time. However, each of the materials and components used to construct the building and its critical systems have an expected useful life. Targeted repair and replacement of these materials and components can extend the useful life of a building and its systems. Unfortunately, there comes a time during every building’s existence when repair and replacement of materials and components is not enough. Understanding this is especially important for Managers with portfolios that include “old” buildings. Being prepared for this eventuality, and preparing the owners of old buildings, is equally important. So, what can you do to be prepared? Join us on June 6 at Made for Managers Day to find out!
Presenter:
(Click image for full presenter bio.)
Christian Colunga, RS, joined Association Reserves in 2008 after graduating from California Lutheran University where he completed a BS degree in International Business. He began his career in Washington, transitioning to the AR corporate office in 2010 where he completed over 3,000 reserve studies for clients across the U.S., Europe and Asia. This far-reaching experience provided a great deal of perspective on building and property needs across the globe and working with a wide variety of clients, including some of the world’s largest hotel & resort brands, golf facilities, worship centers and commercial entities. He is a CAI credentialed Reserve Specialist (RS #208) and rejoined the Washington office in 2021 as a Senior Project Manager, also providing staff and client / management company training. Christian is a member of WSCAI’s Communications Committee
Dave Gramann’s 19 years in the construction industry has given him extensive hands-on knowledge of estimating, construction management, building envelopes, and cladding systems. Prior to joining Amento Group, Dave worked for a high-profile construction company in the Seattle area as a Project Manager and Head Estimator where he continued to refine his skills and knowledge in the remediation industry. His skills developing critical path construction schedules and preparing estimates for large scale remediation projects enhance Amento Group’s depth of construction knowledge. With a well-rounded field background, Dave brings a practical approach to solving building envelope issues with a focus on constructibility and aesthetics.
Nicole Lemons, CMCA, is an owner of Emerald Management & Consulting as well as the Director of Association Management & Special Project Administration. She has been working in the Apartment and Community Association industry for over twenty-three years. Nicole is an active WSCAI volunteer, she chairs the Managers Only Meetings Committee and serves on the Membership Committee. Outside of the office, Nicole enjoys spending time with her family and friends, traveling, hiking, baking, and painting.
Become a Management All Star
Tips and tricks of being an efficient association manager including focused work, time blocking, avoiding burnout and developing a healthy work/life balance. Developing soft skills including emotional intelligence. How strong emotional intelligence is good for clients and managers. The updated CAI code of ethics and what that means in real life situations.
Presenters:
(Click image for full presenter bio.)
Michelle Schlichting is a Senior Association Manager for Condominium Management. She has been in the association management industry for 15+ years. She enjoys helping community associations get on track and build financial stability.
Scott Roth, CMCA, AMS, began his career as a Maintenance Supervisor in this Industry 30 years ago. He was soon was elevated to an on-site management position and then an area Manager. He helped grow his previous company from 6 Associations to over 50 in five years and later found a wonderful home with VIS Group. There he is able to follow his passion for educating and helping those who are new to the industry become the best they can be. He is also allowed the freedom and balance to spend time with my wonderful wife and three amazing kids who are 3, 1 ½, and a newborn.
Don’t Get Rained Out – Keeping Rainwater Clean, Flowing and Off Your Property
Have you ever sat watching the rain out your window, and started stressing out a little? “All that rain needs to go somewhere….what if it gets into my property?” “What if we flood?” “What if our stormwater structures can’t hold up?” “When was the last time I had my gutters cleaned? What will happen if it’s been too long?” “What if it keeps raining like this for days?” During our panel presentation, First Choice Property Services and CatchAll Environmental will address these questions and much more. We’ll discuss the importance of gutter, downspout and stormwater maintenance, best practices, how to get the most out of your maintenance practices, and what you should expect from your vendors. We’ll give you the tools that you need to help ensure that stormwater is being conveyed throughout your property and off of your property as it should be.
Presenters:
(Click image for full presenter bio.)
David is part owner in First Choice Property Services, which is a maintenance company that services the multi-family and HOA industries. He began his career in this industry as a leasing consultant, but after a several years, he realized that the vendor side of things was more up his alley, so he made the switch out of property management to servicing the maintenance needs of those same properties he helped manage. Over the past 11 years, he has worked hard to build and maintain those professional relationships and just 2 years ago, him and his business partner started their own maintenance business offering the same services in his former position. In their first full year, they did 1.2 million dollars sales and now have the privilege of providing work and compensation for 18 amazing employees. Although not perfect, they strive to provide a good quality product at a reasonable price. Fun fact, I have a spandex spiderman costume that I still wear to this day, at 37 years old. I call it the dad bod spider suit.
Erin Brewster is the sales and marketing director at CatchAll Environmental. She has a passion for helping her clients keep their stormwater systems in compliance, avoid floods, and care for the environment. Her favorite things about her job include, (in order), socializing with the people she gets to work with, attending fun and educational events, and getting dirty during field inspections. After work hours, you can find Erin on a distance run, enjoying time with her kids, or listening to a true crime podcast.
Joey Moser is the Inspections Coordinator & Project Estimating Manager at Catchall Environmental. Joey has multiple years of hands-on experience working in the field to support storm system maintenance efforts, as well as a comprehensive understanding of what it takes to keep a storm system in compliance, free of pollutants, and functioning at maximum efficiency. When not at work, you can find him out on the hiking trail summitting Washington’s beautiful peaks, fishing the streams, or paddleboarding the waters of the Puget Sound.
12:30 – 1:45 p.m.
Networking Lunch / Exhibit Hall
Thank You To Our Made For Managers Day Lunch Sponsors:
1:45 – 3:00 p.m.
Concurrent Sessions (Choose 1)
Getting the Money to Franchise Your Quarterback – Managing Special Assessments
Special assessments are a critical tool in the toolbox of every association dealing with aging infrastructure. Large restoration projects require large sums of money, but reserve funds are rarely sufficient and boards do not want to deplete reserves prematurely. Special assessments can bridge the gap, but managing large capital projects is complex and requires careful planning. Managers must grapple with uncertainties around construction costs, loan and payment tracking and administration, early payoff discounts, owner defaults, contractor performance, and owner turnover.
This program will explore these “known unknowns” and offer real world strategies gained from long experience. We will address the critical steps in planning a special assessment, including scoping and pricing the project, satisfying lender requirements, preparing a complete budget, determining the loan amount, and developing owner payment options. We will cover the strict legal requirements for obtaining homeowner approval for a special assessment and loan, which if not met may result in a legal challenge. And we will discuss the steps involved in effectively implementing a special assessment once it has been approved. Whether you have managed through a special assessment before or not, this presentation will expand your knowledge, understanding, and skill in guiding associations through the minefield of special assessments.
Presenters:
(Click image for full presenter bio.)
Jennifer Hansen, CMCA, AMS, has over 15 years of condominium management experience in combination with her 25 years of property management experience. Jennifer is the Director of Association Management at Yates, Wood and MacDonald, Inc. and her experience includes multi-million-dollar project oversight and management, contract negotiations, and vendor relationship management. Jennifer has planned and executed numerous special assessments aimed at minimizing the financial burden to the community members.
Kris Gjylameti is a vice president and regional account executive for CIT’s Community Association Banking business. Based in Seattle, Washington, he supports property management companies and homeowners associations in Washington, Oregon, and Alaska. Kris provides continued education for board members and managers in financing association projects, reserve management, cyber theft and protecting the community from fraud and embezzlement.
Tony Rafel, Esq, CCAL, is a WSCAI Past President and serves as Board Liaison to the ADR and Legislative Action Committees. Tony has been practicing law in Seattle for over 35 years, focusing on community association law for more than 25 years, and is a Fellow in the College of Community Association Lawyers. He is the Managing Partner of Rafel Law Group PLLC, with offices in Seattle and Portland, and practices actively in both Washington and Oregon, handling construction and product defect, insurance coverage, covenant and rule enforcement, boundary, view and nuisance cases, among many others. Tony also serves as a trusted general counsel and advisor to boards and associations, helping with governing document interpretation and enforcement, problem solving, dispute resolution, and governance best practices. Tony has been peer-selected as a Washington SuperLawyer™ every year since 2001 and holds the top peer-review rating for legal skill and ethical standards from Martindale-Hubbell. In addition to his service with WSCAI, Tony is a past president of the Federal Bar Association of the Western District of Washington and lawyer representative to the Ninth Circuit Judicial Conference. Tony’s office is located in the Madison Park neighborhood of Seattle, where Labrador Retrievers Cutty and Abby can often be found.
Attorney v. Manager: Fixing Broken Relationships, Bringing Better Value to Clients, and Deciding Who’s More Important
Attorneys make expensive managers and managers make expensive attorneys. In this fascinating look at the relationship between a client’s attorney and a client’s managing agent, in a format that seamlessly blends professional presentation with audience interaction, three experienced and knowledgeable presenters, Theresa Torgesen (attorney), Tim Hollingshead (managing agent), and Brian McLean (hybrid), through vigorous disagreement and debate, will arrive in the end at common ground, providing attendees clear, cogent, and practical advice about where the manager’s role ends and the attorney’s role begins.
Presenters:
(Click image for full presenter bio.)
Brian P. McLean, CCAL, is a licensed registered attorney and member in good standing of the Washington State Bar Association who also happens to own, with two stellar co-owners, a management company. A veteran of almost 30 years of law practice focused primarily on the representation of owner associations, Brian decided in 2015 to start a management company, Agynbyte LLC. He formerly served as president and a board member at WSCAI. He currently resides in the “Where Are They Now” file. He is the former lead singer, guitarist, and songwriter of the Seattle band the Ace-Tones. Same file.
Theresa Torgesen, Esq., is an experienced attorney who has been serving condominium and homeowner associations as general counsel since 2007. She is passionate about community association education and advocacy. Theresa served on the Washington Common Interest Ownership Act (WUCIOA) Drafting Committee for seven years and was the Co-Chair of the CAI Washington State Legislative Action Committee (LAC) when WUCIOA was enacted. She is a frequent presenter of educational seminars for attorneys, association managers, and board members at the state and national level.
Tim Hollingshead, CMCA, AMS is a Community Association Manager for Morris Management, where he oversees 11 communities as a Portfolio Manager. He has been in the Community Association industry for 6 years. Tim has notable interests in resolving conflict on boards and within the community, keeping finances on track for the community, as well as helping his coworkers achieve their best. Originally from Pennsylvania, Tim has lived in the Northwest for about 25 years. Prior to working in Community Management, he worked in the real estate and banking industries. When not working, Tim can be found working on landscaping around the house, chopping wood, and playing with his 2 boys.
3:00– 4:00 p.m.
Reception / Exhibit Hall
Thank You To Our Made For Managers Day Reception Sponsors:
Made For Managers Day Exhibitors
