Director of Operations

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Company Name: Trilogy at Redmond Ridge
Company Website:
Position Title: Director of Operations
Job Location: Redmond, WA
Status: Full Time
Experience Level: Management
Salary Range: Dependent on Experience
Contact Name: Shellie Monson
Contact Email:

Position Function and Role:

The primary job responsibility of the Director of Operations is the overall performance of the community and club operations. The Director of Operations will actively support community values, vision and philosophies, while demonstrating a style of leadership that allows residents’ needs to be met with a high level of satisfaction. This position reports to the General Manager and works with the Association Board of Directors and HOAMCO as necessary to fully manage the ongoing operation of the community and the club.

Key Responsibilities:

  • Acquire and maintain a full working knowledge of all applicable State and Federal Regulations pertaining to common interest communities and of the governing documents of the Association
  • Assist with long-term planning of the Association and refine, as required
  • Assist GM with management/tracking of all community contracts
  • Assist GM with community insurance review and renewal
  • Assist GM in managing the community’s reserve study, tracking and coordinating reserve projects
  • Monitor monthly delinquencies and pursue chronic delinquent accounts through approved collection channels
  • Facilitate annual review of Residential Design Guidelines
  • Facilitate annual review of Board Rules and Regulations
  • General review, interpretation, and updates of governing documents
  • Attend Board meetings, committee meetings, operations meetings, and community meetings as applicable
  • Attend other meetings as necessary- annual strategic planning, annual committee training, and the association Annual Meeting
  • Management of Board approved compliance processes and enforcement of the community’s governing documents
  • Assist in developing operating budgets for each department within the Cascade Club and ensuring budget goals are attained
  • Assist with analyzing financial statements, manage cash flow and establish controls to safeguard funds; review income and costs relative to goals; takes corrective action as necessary
  • Prepare and manage annual meeting and elections, coordinating with Nominating Committee


  • Must have large master-plan experience
  • Highly effective interpersonal skills and the ability to work well with others
  • Ability to assess problems and determine an appropriate solution
  • Ability to multitask
  • Must be highly customer oriented and responsive
  • Strong organizational skills and attention to detail
  • Strong initiative and creativity
  • Demonstrate an enthusiastic, professional and positive demeanor
  • Ability to coordinate events and activities
  • Ability to adapt in a changing workplace
  • Possess integrity and credibility
  • Proficient in MS Office applications

Minimum Qualifications:

  • Bachelor’s degree preferred or equivalent combination of education and professional experience
  • 3-5 years of experience of community management experience. Knowledge of Homeowners Associations preferred
  • CMCA or similar community management designation a plus
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
  • Knowledge of conflict resolution techniques at a proficient level
  • Self-motivated, proactive, detailed oriented and a team player
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February 2019

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