Association Management Agent

[ Job Bank ]

Association Management Agent

Company Name: Homeowners Association Services, Inc
Company Website: hoaagent.com
Position Title: Association Management Agent
Job Location: Spokane County, Washington
Status: Full Time
Experience Level: Mid Career
Salary Range: $41,600
Special Requirements: Driving, technology, communications, commitment
Contact Name: Valerie
Contact Email: jobs@hoaagent.com

Job Details:

Location:

Spokane County, Washington

Submit Resume & Letter of Interest To:

jobs@HOAAgent.com

Association Management Agent Job Opening

Homeowners Association Services, Inc is hiring an Association Management Agent in Spokane County. The position is full-time. Candidates with experience in the Community Association industry are preferred but all aspects of job are trainable.

The Agent will work with Associations to determine their goals for neighborhood aesthetics and combined with an established set of rules and elements in each association, evaluate how to best achieve desired outcomes. Maintenance of common areas is an integral part of an HOA’s statistically proven ability to maintain home values better than a neighborhood without an HOA.

The Agent will respond to maintenance related issues and will field inquiries from all stakeholders in response to a request. The Agent must be skilled in customer service, listening, and resolving conflict. The successful candidate will be a good listener and listening to frustrations outside the capacity of the job description is common. Above all, the successful candidate will strive to make the board member, a homeowner, and vendor a partner in maintaining a neighborhood which everyone can appreciate.

Requirements
  • The Agent should possess a general knowledge of organizational techniques and the ability to continuously coordinate a wide variety of activities.
  • Travel to communities in the portfolio will be required, so candidates must have a valid state driver’s license, good driving record, working vehicle, mileage reimbursement provided.
  • Prospect should have experience in the HOA industry or comparable experience in a fast pace, multi-priority work environment. Agent must be able to juggle priorities, be responsive, and have strong customer service skills.
  • Establishing and implementing long term planning, organizational goals, and objectives.
  • Ensure continuous follow up and monitoring of outstanding calls, emails, and appFolio workflow.
  • Attend regular board and annual meetings, availability for evening meetings. Organize the location reservations, dates and times as requested by the board, prepare sample agenda, and document proxy and quorum requirements as set in governing documents, prepare the mailings in a timely and organized manner, including printing/stuffing as needed.
  • Capability to make thorough notes at any meeting, detailing requests by the board members, directing the requests to the appropriate division within the management office or contractors in a timely and thorough manner, including follow-up.
  • Ability to read, understand, and explain basic financial statements including balance sheets, income statements, and annual budgets.
  • Familiarity with the basic operations of community associations.
Skills
  • Planning, organizing, managing, and integrating workflow with team.
  • Working effectively with elected boards of director, homeowners, local governmental agencies, contractors, insurers, and others.
  • Planning, establishing, and implementing long and short-term goals, and objectives.
  • Communicating effectively and timely, including preparing written reports and making short presentations.
  • Ability to diffuse difficult situations or conversations.
  • Prompt, present, and productive.
  • Credentials in Community Association subjects, or willingness to complete education to achieve credentials in a timely manner on company expense.
  • Proficiency in or the ability to learn and become proficient in specific software such as Office, appfolio, Zoom, Google Docs, Slack, Windows and Android environment.
Job Type:

Full-time

License:

Driver’s License (Required) good driving record, mileage reimbursement

Work authorization:

United States (Required)

Pay scale:

$41,600 to start

Benefits offered:

Paid time off, Holidays, Vacation, Personal Leave, Life Insurance, and more

  • Condominium Law Group, PLLC - General Counsel & Collection Services - Partners Ken Harer & Valerie Oman - Phone: (206) 633-1520 Website: www.condolaw.net
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Chapter Magazine

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Nov/Dec 2022 Issue

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  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
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  • Charter Construction - Logo
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Fraud Is On The Rise & Your Accounts Could Be At Risk!

Fraud Is On The Rise & Your Accounts Could Be At Risk!

[ Blog/News ]

Fraud Is On The Rise & Your Accounts Could Be At Risk!

Do you know who has access to your funds and what steps to take to protect your assets? Over the last couple of years, we have seen fraud and the attempt at fraud nearly double. Following are tips on how to be a good steward of association funds and fulfill your fiduciary duty.
Piggy Bank IconSo Just Where Is That Reserve Account?

Occasionally an Association changes its management company. Their operating accounts may change but frequently the reserves are left behind. Have you reached out to the bank to change the mailing address? Are you getting statements for review?

Document Signing IconWho Are The Signers On The Reserve Accounts?

Signers should be updated annually with the new Board. We highly encourage as a routine part of the annual meeting and Board elections to note in the annual meeting minutes who are or will be the authorized signers on the reserve accounts.

The minutes should specify which board members to delete as signers and who to add. Authorized signers should be documented even if there are no changes. Send this to your banker annually and be sure that the treasurer of 10 years ago who long since moved is no longer a signer on the account.

Online Banking IconDo Board Members & The Management Company Have Access To On-Line Banking?

If so, know who has access and what fraud prevention tools are in place to protect the possibility of hacking. On-line banking, mobile banking, etc. is all to make your life easier but strong policies need to be in place to prevent unauthorized access.

Checklist IconAdopt Best Practices!

Reach out to your banker and put in place best practices to protect your funds. End Of Article

By Columbia Bank

By Columbia Bank

Chapter Happenings Sponsor, November 2022

Written By: Jill Jones, Senior Vice President, HOA Loan Officer

Columbia Bank is your local HOA lender — Working in your community, for your community.

Visit us online: www.columbiabank.com
Call: (425) 691-5025

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Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
  • Sagewater
  • Pacific Building Envelope, Inc - Logo

  • Ryan Swanson - Jo Flannery - Flannery @ryanlaw.com
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  • Pacific Western Bank - Small Ad

Reserve Study Site Visits & How They Improve Your Reserve Study

Reserve Study Site Visits & How They Improve Your Reserve Study

[ Blog/News ]

Reserve Study Site Visits & How They Improve Your Reserve Study

By now it’s no secret that most associations within Washington State are required to do annual reserve study updates, with a site visit performed by a reserve study professional every 3rd year. But did you know the ways that the site visit helps make your reserve study that much more useful? You might be surprised!

With a few exceptions, Washington State community associations which have significant assets are to perform annual reserve study updates, with a site visit performed by a reserve study professional every 3rd year. But did you know how truly helpful that site visit is to your association’s reserve study?

First, it is important to note that a reserve study site visit is a limited visual review in which no testing or structural evaluation is performed. Your association should reach out to the appropriate building envelope or structural experts for assistance with these items.

Initial Site Visit

At the initial level 1 full reserve study site visit, your reserve study professional will quantify the association’s assets through measurements and counts. Component quantities are required to be included in the reserve study by Washington State statute and are the most effective way to calculate cost allowances.

The quantification process is typically not repeated in subsequent site visits as this data is carried forward throughout future reserve study updates, even if you switch reserve study providers.

Visual Review

Each of the association’s assets has a typical useful life and your reserve study professional is looking for visual signs that the item will last as long as average, shorter, or longer. This helps adjust the remaining useful life for that component to narrow down the timing for the project for budgetary purposes. As an example, if the average exterior paint cycle is performed at 8-10 years but the paint at your association is peeling at 6 years, your reserve study professional will update the remaining useful life for that paint cycle accordingly.

Determining Cost Adjustmnets

The reserve study site visit is also helpful in dialing in costs for your association. Absent a cost history from the association for a recent project, your reserve study provider will likely use average industry costs for the report. These costs often need to be adjusted for each specific association based on observations made during the site visit.

As an example, a fence that is installed in an area which is difficult to access will likely cost more to replace. Or, asphalt that is significantly deteriorated may need to be removed and replaced rather than ground down and overlaid, which is significantly more costly. All of these cost adjustments are made based on observations from the site visit. End Of Article

By Accurate Reserve Professionals, LLC

By Accurate Reserve Professionals, LLC

Chapter Happenings Sponsor, November 2022

Written By: Karen McDonald, CMCA, AMS, PCAM, RS, President & Founder of Accurate Reserve Professionals, LLC

Karen is a Past President of the WSCAI Chapter and serves on several committees. Outside of the office she lives on a hobby farm with her husband, best doggy friend Zeke, and a collection of animals.

Visit us online: accuratereserves.com
Call: (509) 765-6601

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  • Columbia Bank - Logo
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  • SageWater - Logo
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Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
  • Sagewater
  • Pacific Building Envelope, Inc - Logo

  • Ryan Swanson - Jo Flannery - Flannery @ryanlaw.com
  • Pacific Western Bank - Small Ad
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Holiday Toy Drive

Holiday Toy Drive

[ Community Outreach Committee]

Holiday Toy Drive

Benefitting Toys For Tots

WSCAI's Chapter Luncheon Holiday Toy Drive - Benefiting Toys For Tots - December 1

New Unwrapped Toys Needed!

WSCAI’s Community Outreach Committee has once again organized the annual Holiday Toy Drive, benefitting Toys For Tots, for the December Chapter Luncheon.

In addition to the WSCAI’s luncheon agenda, the U.S. Marine Corps will speak about and collect new, unwrapped toys for the Toys for Tots Program.

You can either donate by ordering from WSCAI’s Toys For Tots Campaign Amazon Wish List, or by bringing them to the December 1 Chapter Luncheon by 1:30 p.m.

To Donate:

Bring new, unwrapped toys to the Chapter Luncheon on Thursday, December 1, 2022.

Alternatively, you can order toys online via the Amazon Wishlist. If you have questions, please reach out to Jackki Vo of the Community Outreach Committee.

The Community Outreach Committee will bring the donations to the Chapter Luncheon so they can be collected by the U.S. Marines representing Toys For Tots.

All donations are greatly appreciated!

Thank You To Our Holiday Toy Drive Sponsors:

Agynbyte LLC
CatchAll Environmental
Fischer Restoration & Fischer Plumbing
HUB International NW
McBride Construction
McLeod Construction
Newman Certified Public Accountant, PC

Please contact Jackki Vo with questions at: Jackki@cwdgroup.com

Donation deadline is Thursday, December 1, 2022 by 1:30 p.m

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  • Newman HOA CPA - Audit & Tax - Logo
  • Superior Cleaning & Restoration - A COIT Service Company - Logo
  • Columbia Bank - Logo
  • CIT - Community Association Banking - Logo
  • Rafel Law Group PLLC - Logo
  • HUB International NW - Logo
  • CAU - Community Association Underwriters - Logo

Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
  • Sagewater
  • Pacific Building Envelope, Inc - Logo

  • Association Reserves of Washington - Ad
  • Ryan Swanson - Jo Flannery - Flannery @ryanlaw.com
  • Pacific Western Bank - Small Ad

Water Damage Checklist: What You Should Do Immediately

Water Damage Checklist: What You Should Do Immediately

[ Blog/News ]

Water Damage Checklist: What You Should Do Immediately

Water damage is one of the most frustrating and damaging events that can happen in your home or business. Water damage can result from a variety of different situations. Each situation is a little different and comes with different clean up procedures. No matter what caused the water damage, there are some routine procedures that you can follow until help arrives to prevent further damage.

Water Damage Checklist (What You Should Do Immediately):

Icon - Check Mark In Box Find the Source

The first thing you need to do immediately after you see standing water in any area of your house is to find the source of the water. To prevent further damage to your house and belongings, you should stop the water immediately. This may mean turning off all the water to your home and calling a professional right away. Stopping additional water entering your home is always the first step.


Icon - Check Mark In Box Take Care of Your Home

To prevent further damage to your home or business, you need to take preventative steps. You should turn off the power, if possible. You will want to move all your valuables to an area of the home that was not exposed to water, or to a friend or family’s home until your home is restored.


Icon - Check Mark In Box Call for Help

Once you have the situation under control, you should contact your insurance company, and a professional mitigation company. If you need assistance finding a mitigation company, ask your insurance for references of the companies that they use. Be sure to take pictures of everything so that there is no question later about what was damaged or not.


Icon - Check Mark In Box Start Repairing the Water Damage

Start the repairs as soon you can to prevent mold and structural damage. Contact a professional mitigation restoration company to help you clean and repair your home properly. Professional companies have the experience necessary to fix the water damage issue and look for mold and other hazardous issues.


Icon - Check Mark In Box Watch For Mold

Mold only takes about 24 hours to grow. You should thoroughly inspect your home for mold in the carpets, walls, drywall, flooring and more. If you do see or suspect mold, contact a professional mold remediation company to look for mold and help you remove it.

Water damage, regardless of severity, needs to be addressed immediately. Water remediation and removal should not be left as a DIY. While some people attempt to undertake the process by themselves, many realize later that the root of the problem is far more complicated.

Trust a professional to get your home or business back to its pre loss condition, they have the knowledge, expertise, and capacity to fix even the most complicated water damage. End Of Article

By Superior Cleaning & Restoration

By Superior Cleaning & Restoration

Chapter Happenings Sponsor, October 2022

Written by Bobbi Hutchison | (425) 260-2141

Visit us online: www.coit.com/superior-cleaning-restoration
Call: (425) 481-5391

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  • Rafel Law Group PLLC - Logo
  • SageWater - Logo
  • RW Anderson Services - Logo
  • Columbia Bank - Logo
  • Newman HOA CPA - Audit & Tax - Logo
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  • CIT - Community Association Banking - Logo

Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
  • Sagewater
  • Pacific Building Envelope, Inc - Logo

  • Pacific Western Bank - Small Ad
  • Ryan Swanson - Jo Flannery - Flannery @ryanlaw.com
  • Association Reserves of Washington - Ad
Is Customer Service Dead in the United States?

Is Customer Service Dead in the United States?

[ Blog/News ]

Is Customer Service Dead in the United States?

When was the last time you felt like you received outstanding customer service? Try to think of an example. Was it a restaurant? Your mechanic? Your doctor or dentist? How about your church? What about your job? Should you expect great customer service at your job?

Why is great customer service dead? Do people not care anymore, or think it’s not important? A large cable provider is considered to be one of the most hated companies in the US, and they did a study and found that improving their customer service had no impact on their bottom line! Personally, I find that unbelievable.

I have traveled to many countries and found that customer service in Latin countries is far better than the United States. As an example, in Quito, Ecuador, I went to an Ace Hardware store. I was met at the door by a young employee and was asked, how she could help me. I told her what I was looking for. She led me to the item and asked if there was anything else she could help me with? When I said no, she led me to the cash register, rang up my purchase and walked me to the door. I was so amazed, I wanted to go back and buy something else. Buy anything, so that I could experience that fantastic customer service again.

Obviously, this it taught and done very intentionally. Would you pay more money, to have a world class customer experience? How much more? Obviously, people will pay more for quality, or Nordstroms would go out of business and the line would be out the door at Walmart.

It is very difficult in this day and age, to impress people. Amazon Prime set a new standard and created a multitude of impatient people, including me! Uber, Doordash, VRBO, and other companies, are at your immediate whim, to provide you with food, transportation, and housing. So, how about the rest of the service industry? Why is my doctor asking for 5-star reviews? Can a construction company impress you?  We invite other companies to revive great customer service in their companies, too. End Of Article

By Transblue

By Transblue

Chapter Happenings Sponsor, September 2022

Written By Tim Lyon

Transblue is a company that works very hard on our customer experience. We want our customer to feel the difference! We are going for the WOW factor. Our motto is to provide world class customer service. We will continue to work hard at this and improve daily.

Visit us online:
transblue.com
Call: (425) 658-0098

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  • HUB International NW - Logo
  • CAU - Community Association Underwriters - Logo
  • ServPro Of Seattle NW - Logo
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  • Newman HOA CPA - Audit & Tax - Logo
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  • RW Anderson Services - Logo

Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
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  • Pacific Western Bank - Small Ad
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Why a Leak Log Is Essential for Community Management

Why a Leak Log Is Essential for Community Management

[ Blog/News ]

Why a Leak Log Is Essential for Community Management

When condominium board members & community association managers move on, they often take vital institutional knowledge with them. That’s why it’s essential to keep a running record of maintenance incidents, including pipe leaks.

A community leak log shared with your incoming board members and community management team is an easy way to help preserve your community’s value, every owner’s investment, and residents’ health.

Community managers or maintenance staff should use the leak log to record every leak and plumbing issue along with related costs. In addition, boards and managers can use it to ensure that the piping in the community is maintained, repaired, and replaced in a timely manner.

Some Leak Log Best Practices
  • While the board and property management team share responsibility for their community’s leak log, community managers typically take the lead in keeping it current. They often field calls from homeowners, handle the responses, and interface with the maintenance crews.
  • At regular intervals, the board and community management team should review the leak log together. For example, they can use it to set a realistic maintenance budget and to inform reserve studies and capital improvement planning.
  • Ensure that sharing the log is part of any board or management transition. This way, no matter how often people change roles, the association has quick access to its plumbing history.
Pick Your Format

Your leak log’s format comes down to personal preference. Some find that a paper log printed from a PDF, for example, is easier to fill out and access. Others prefer a spreadsheet or similar digital document for easy data entry and simpler sharing through email or an internal network. Some teams take a hybrid approach, logging incidents by paper and later entering the data electronically.

No matter what form your tracker takes, use it to record all leaks, big or small. Even seemingly minor incidents can help the experts pinpoint major issues. End Of Article

By SageWater

By SageWater

Chapter Happenings Sponsor, September 2022

Visit us online: sagewater.com
Call: (206) 375-4739

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  • Rafel Law Group - Banner Ad
  • The Copeland Group - Banner Ad
  • Porter Construction Inc - Building With Integrity - www.porterci.com

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  • Columbia Bank - Logo
  • Association Reserves WA - Logo
  • CAU - Community Association Underwriters - Logo
  • HUB International NW - Logo
  • RW Anderson Services - Logo
  • SageWater - Logo
  • Agynbyte - Logo
  • CIT - Community Association Banking - Logo

Chapter Magazine

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Nov/Dec 2022 Issue

Journal Advertising Partners:

  • Newman HOA CPA Audit & Tax
  • Rafel Law Group PLLC - Logo
  • The Copeland Group - Logo
  • Bell-Anderson & Associates - Logo
  • Community Association Underwriters - Logo
  • Ruff Construction - logo
  • Charter Construction - Logo
  • Popular Association Banking
  • Association Reserves WA - Logo
  • SSI Construction
  • Sagewater
  • Pacific Building Envelope, Inc - Logo

  • Ryan Swanson - Jo Flannery - Flannery @ryanlaw.com
  • Pacific Western Bank - Small Ad
  • Association Reserves of Washington - Ad
CA Day Exhibitor Registration Form

CA Day Exhibitor Registration Form

CA Day Exhibitor Registration Form

WSCAI CA Day - Vendor Theme: Through The Decades - October 15 2022
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Chapter Magazine

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Nov/Dec 2022 Issue

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Why Do I Need A Snow & Ice Contract In Puget Sound?

Why Do I Need A Snow & Ice Contract In Puget Sound?

[ Blog/News ]

Why Do I Need A Snow & Ice Contract In Puget Sound?

Many HOA and condo boards ask themselves every year if they need a snow contract? After all this is Seattle, it will melt off by noon. Let’s look at a few issues before deciding. There are 1 million slip and fall claims every year, in the US. The average slip and fall claim is $48,000. What is your association liable for? Are you insured for this?

Liability Control

As a property owner or community association manager, including the board, you are obligated to provide “reasonable care” in providing a safe environment for your homeowners and tenants. Look at your common areas. Do you have steep hills? Lots of stairs? Are your sidewalks flat? Think about the age ranges of your homeowners. Can your elderly population get safely to their car, and out to the public streets? If you decide not to address this, are the board members liable if there is a slip and fall? We live in a very litigious society these days.

Liability control will give you the upper hand in defending lawsuits and will give you the opportunity to decrease insurance costs associated with your facilities.

Slip & Fall Injuries

Slip and fall injuries are extremely common in and around common areas:

  • The national safety council estimates that approximately 8.9 million trips are made to emergency rooms annually from slips, trips and falls.
  • Secondly, they report that slip and trip falls resulted in 25,000 deaths in 2009 and is listed as the second leading cause of accidental death.
  • Slip and falls can lead to increased insurance premiums or cancellations of policies.
  • Slip and falls can result in lost sales and damage to the stores bottom line.
  • Slip and falls can also lead to the loss of key employees during critical industry time frames.
Custom Risk Management Plans

Be sure to have a strategic risk management plan in place. As each association is different, customization is important. End Of Article

By Transblue

By Transblue

Chapter Happenings Sponsor, August 2022

Transblue has created a 150-point check list that once in place will allow you to view your assets from the point of “liability control.” Reach out if you’re interested.
Visit us online: transblue.com
Call: (425) 658-0098

  • Porter Construction Inc - Building With Integrity - www.porterci.com
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  • Barker Martin
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