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WHEN WAS THE last time you felt like you received outstanding customer service? Try to think of an example. Was it a restaurant? Your mechanic?...

WHEN CONDOMINIUM BOARD MEMBERS & COMMUNITY ASSOCIATION MANAGERS move on, they often take vital institutional knowledge with them. That’s...

MANY HOA AND CONDO BOARDS ask themselves every year if they need a snow contract? After all this is Seattle, it will melt off by noon. Let’s...

COMMUNITY ASSOCIATIONS and their management companies are not immune from online and email fraud attempts and scams. The good news: There are...

THERE ARE MANY laws and regulations in Washington State that community associations should be aware of and prepared to address. Common area safety...

EVERYONE IS EXPERIENCING HIGHER COSTS of fuel, food and other necessary, everyday items. You’ve done all the right things including setting...

Pre-Budget Thoughts For Boards And Managers EVERYONE SEEMS TO DREAD the annual association budget process. It can be time consuming. Decisions...

THERE ARE FOUR RULES OF RESERVES that associations should know. Our company has pioneered foundational concepts & principles and provided...

ASSOCIATIONS WITH DECEMBER 31ST YEAR ENDS make up a large share of annual audits. There is often intense pressure on managers, accounting...

Inflation Effects On Reserve Components are a Really Big Deal THE CONSUMER PRICE INDEX IS at a 40-year high of ~ 7% as of this writing. As we...

WE DO NOT RECOMMEND handling mold by yourself. Hiring a professional mold remediation service to get rid of mold is the only way to ensure maximum...

OUT OF SIGHT, out of mind? Since most of your community piping is hidden behind walls, it’s all too easy to disregard the warning signs of a...